Professional Staff

Dale brings technical expertise that surpasses most hearing aid clinics, lending to a more full and complete experience that most offices cannot provide. Dale not only knows the fitting and testing protocol for hearing aid practices, he is very familiar with the inside of hearing aids. Most repairs that are not under manufacturer warranty are repaired in-house by Dale using original parts and equipment purchased direct from their respective manufacturers. If a hearing aid is broken, you can be assured Dale will fix it.

Dale has been involved in the hearing aid industry since 1979 and comes from a family who has been well known among peers since 1946.  His one passion is to glorify God in the work he does, using the skills and gifts that have been given to him. The person sitting in front of Dale is considered the most important person in the world.

1 John 3:16-18 "This is how we know what love is: Jesus Christ laid down his life for us. And we ought to lay down our lives for our brothers and sisters. If anyone has material possessions and sees a brother or sister in need but has no pity on them, how can the love of God be in that person? Dear children, let us not love with words or speech but with actions and in truth."

• Certification in Electronics
• Certified by the Minnesota Department of Health
• Involved with research and development with several hearing aid manufacturers
• Experienced in the hearing aid manufacturing side of the industry, having served as;
  • Quality Assurance Manager
  • Director of Manufacturing
  • Service Manager
• Consultant with Minnesota Department of Health Occupations Program
• Received "Award of Excellence for outstanding achievement in the field of hearing healthcare"
• Received "ReSound AmbassadAIR award for continuous excellence in providing hearing solutions"
• Received the "Starkey Hearing Alliance Gold Award," 2006, 2007, 2008, 2009, and 2010
• Third generation of a family of hearing health practitioners since 1946
• Grandfather started Woodard Hearing aid Centers in Des Moines, and later transitioned ownership to Dale's father Paul who is now retired
• Involved in the hearing healthcare industry since 1979
• Prior to starting Sound Hearing Instruments, worked with Starkey, and Siemens in the corporate climate of hearing aid manufacturing
• Started Sound Hearing Instruments in 1993
• Advisor to the Health Occupations Program of the Minnesota Department of Health since 1996
• Donates time and travel reconditioning old hearing aids for the poverty stricken people of South America and Southern Europe
• Dedicated to returning revenue back to the community through charities, and people in need
• Enjoys running marathons, hiking, mountain climbing and reading

Karen is the voice you will hear on the phone when you call and will be the first person that greets you when you come into our office. Her friendly professional manner will put your mind at ease. She knows the hearing technology business and will care for your needs with precision and skill. Karen's management and organizational skills exceed expectations of a typical medical office, and the staff as well as patients truly consider her an asset to patient and staff care.

• Accounting Technician Diploma through Hennepin Technical Institute
• Office manager of Sound Hearing Instruments since 2006
• 12 years experience in Administrative Assistance positions
• Involved in Mission trips to Lima Peru, Spain, and Guatemala serving the Mayan people
• Enjoys walking, gardening, and reading
• Married with 3 grown sons

Rose Gebo comes to us highly recommended and respected by those who know her.  When we were considering adding a new staff person, her name stood above the rest. Rose has brought laughter to our office! She is full of energy, joy and the kindest heart. She is a long time friend you never knew. 

Rose is a certified hearing instrument specialist, trained under one of the best in the industry. Her intuitive nature combines her technological knowledge with her sensitivity to the needs of our clients and makes her an effective clinician. She strives for excellence and inspires others with a positive attitude. Rose proactively continues to learn with a strong desire to grow in her understanding of what causes hearing loss and effective solutions.

Some of her accomplishments include:

• Participating in world missions with the goal of ministering to hurting people.
• Organizing a blood drive to help save the life of a critically burned neighbor.
• Scheduling and leading monthly inspirational church services at Shakopee Women’s Correctional Facility.
• Caring for various senior citizens to preserve their dignity in later years of life.
• Implementing the Neighborhood Watch program to promote unity and safety among her neighbors.
• Developed and distributed a quarterly nutritional newsletter, educating others regarding better health.