Richfield, MN isn’t Rachel Reynolds’ hometown, but since being referred to Sound Hearing seven years ago, she feels her experience traveling there from Savage, MN hasn’t lacked a welcoming, hometown vibe. “Sound Hearing offers a comfortable setting,” different from a big box or hospital setting. “Dale is so knowledgeable and personable, that I instantly felt comfortable there,” Rachel shares.
Rachel first heard about Sound Hearing when a family member passed along an article featuring Dale, owner of Sound Hearing. Knowing she had a hearing evaluation and recommendation of a hearing aid for her right ear, her brother-in-law referred her to Sound Hearing confident she would feel comfortable getting a second opinion from Dale.
I instantly felt comfortable there
“I purchased my first hearing aid, a Starkey Destiny from Dale. A few years later, after a hearing aid was recommended for my other ear, there was no question I’d go anywhere else.” Rachel’s experience with Dale encompasses several extraordinary stories of kindness and Dale going out of his way to show compassion. When Rachel’s family’s dog got a hold of her Starkey hearing aid, Dale was able to salvage and repair the hearing aid for a nominal cost and help her avoid buying a brand new hearing aid. Dale effortlessly builds rapport with his clients, and Rachel appreciates the focus he places on “personal relationships. Dale explains every step, answers all my questions, and goes out of the way to show kindness. You just don’t find that anywhere else.”
Dale has always remained adamant that clients’ needs come first, beginning with really listening to the client. Rachel felt that she was really heard, and that Dale went out of his way to fit her with the best hearing aid for her situation. As clients share their stories, there is a reoccurring theme that Dale doesn’t follow trends or push specific hearing aid brands. Instead, he focuses on what is right for each person as evidenced with Rachel using two different hearing aids, brands, and styles in each ear. She has a Behind-the-Ear Widex Dream in her left ear and a Starkey Destiny that has been repaired and reconfigured for her right ear. It’s what works for her, and that’s what’s important.